A group of passenger composed of one mother and her three children complained about a rude bus conductor who allegedly offended them while inside a public transport.
The complainant Melanie Villafranca said that the incident occurred while inside a Diamond Star bus which they took from Ninoy Aquino International Airport (NAIA) going to EDSA. The family is on their way home after escorting the family’s Overseas Filipino Worker (OFW) patriarch at the airport.
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According to Melanie who also took a video while having a heated conversation with the bus conductor identified as Ronald Insiong, the latter acted rudely after she politely requested to just let her 12 and 14-year-old children to sit on her and her 20-year-old daughter’s lap as they do not have enough money to pay the bus fare.
But instead of showing compassion Ronald responded rudely leading the group to be caught in embarrassment while inside the public transport.
“Sabi niya ‘Ay hindi, ang lalaki ninyo’… Napahiya ako at di ako mapakali. Naghihintay ako ng chance na makausap siya in a nice way pero di siya natinag. Pinapahiya niya kami,” Melanie narrated.
The mother of three added that she also politely asked to refund their payment and get off the bus, but the conductor did not allow them as they were already issued a bus ticket.
The said conductor who was brought in a police precinct refused to answer questions from the media.
Meanwhile, the bus company expressed their willingness to send apologies to Melanie and her family and said that they will also conduct their own investigation about the incident.
“Dinidisiplina naman namin sila… Hindi dapat ganoon ang pagkasabi. Dapat maayos ang pakikitungo kahit galit na ang pasahero,” Jun Garcia, Diamond Star’s operations officer said.
On the other hand, Land Transportation Franchising and Regulatory Board (LTFRB) Board Member Atty. Aileen Lizada said that commotions like this could be avoided if both passengers and bus company will strictly comply with the law.
“1 meter and below, libre, puwedeng ikalong. 1.3 and up half-fare, seated,” Lizada said.
“Hindi kayo ang magsasabi na okay sa anak ko na nakakalong. It is government who says…’Yung ire-refund niyo lang po ay ‘yung balanse, ‘yung distance na hindi niyo na-travel,” she added.
Because of this incident, the LTFR encouraged bus operators to provide a height limit mark in each bus unit’s door.
But for her Part, Melanie is eager to pursue filing an unjust vexation
Watch the full report below:
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