Evangeline Banaria, a dermatologist who owns a clinic in a mall resorted to Ben Tulfo’s Bitag-Kilos Pronto program to complain about the case of her malfunctioning air conditioning unit.
According to Evangeline, she purchased the said unit back in 2016 but just a few months after, it already malfunctioned.
It happened for a few more times. But recently, the air conditioning unit already gave up and exploded.
Because of the damages, she was being asked to pay an amount of PHP18,000 to the mall where the exploding incident happened. It is important to also take note that her clinic already spent an amount of money for the repair of the faulty air conditioning unit.
Evangeline already had the unit checked by the mall’s engineer only to find out that there was indeed something wrong with the unit’s installation in the first place.
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Aside from this, the warranty of the said air cooling system was not given to her.
Ben Tulfo contacted the Air Tronics Incorporated to get their side of the story.
According to the woman named Jane who answered the phone call, the problem was really in the unit and not in their service.
When asked about the warranty, Jane told Tulfo that it is already passed the one-year warranty.
Tulfo asked her on all the times that the unit had trouble.
Jane said that at first, there was a problem on the accumulator, and after that another problem occur with regards to the unit’s compressor.
Evangeline asked them to just get the warranty for the compressor and have it changed. The company called their carrier but they told them that it is again passed the one-year warranty.
Tulfo wanted to know where to put the blame on. He somehow believed that the problem occurred because of the faulty installation of the unit, which is the service provided by the Air Tronics Incorporated.
Watch the full video here and find out what the Bitag-Kilos Pronto team and Ben Tulfo did to resolve the issue.
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